Privacy Policy – Derana Plus

This Privacy Policy explains how Derana Plus, a digital streaming platform powered by Derana Media Network, collects, uses, and discloses personal information in connection with your use of the Derana Plus service.

Contacting Us

For general account or customer support inquiries, please contact support@deranaplus.lk. For privacy-related inquiries, please contact privacy@deranaplus.lk. Derana Plus is the data controller of your personal information. Identity verification may be required for security purposes.

Information We Collect

We collect information when you register, subscribe, or interact with the Derana Plus platform. This may include your name, email address, mailing address, and phone number. You may browse certain areas anonymously. Derana Plus does not store credit or debit card details. Payments are processed securely via certified third-party payment gateways.

Use of Information

Collected information may be used to create and manage accounts, process transactions, and conduct internal analytics and service improvements. Personal information is not sold or shared without consent, except where required to deliver services or comply with legal obligations.

Data Security

We use industry-standard security measures including secure servers and SSL encryption. Payment information is handled only by authorized providers. Certain transactional data may be retained for billing continuity, legal, or accounting purposes.

Cookies

Derana Plus uses cookies to recognize browsers, remember preferences, and improve user experience. You may disable cookies via browser settings, though some features may be affected.

Information Disclosure

Personal information is not sold or traded. Trusted third parties may access data only to provide services and must maintain confidentiality. Information may be disclosed to comply with law, enforce policies, or protect rights and safety. Non-personally identifiable information may be used for analytics or marketing.

Children’s Privacy

Derana Plus does not knowingly collect data from children under 13. Services are intended for users aged 13 and above. Parental guidance is recommended.

Online Privacy Policy Only

This policy applies only to information collected through Derana Plus digital platforms and not offline channels.

User Consent

By using Derana Plus, you consent to this Privacy Policy.

Changes to the Privacy Policy

Derana Plus may update this policy from time to time. Changes take effect upon publication.